ITIL
About this course
IT Infrastructure library (ITIL®) is a framework for IT service providers which preaches the best practices pertaining to IT service Management. ITIL® will help organizations that use IT to align IT services with business needs. There are 4 levels of ITIL® within the qualification scheme ITIL® Foundation, ITIL® Intermediate, ITIL® Expert and ITIL® Master.
ITIL® Foundation
ITIL® Foundation is the entry-level certification within the ITIL® qualification scheme. It provides an insight on the best practices that IT organizations have to adopt and adapt for effective IT Service Management. ITIL® ensures that IT services are aligned to the changing business needs and provides guidance to transform IT as a strategic asset rather than being mere service provider.
ITIL® Intermediate
ITIL® Intermediate is the most sought after IT service management certification across the globe. Obtaining an ITIL® Intermediate certificate boosts your career. ITIL® Intermediate level, which is the second level of the ITIL® Qualification Scheme, provides two streams – Service Lifecycle & Service Capability. The focus of Service Capability stream is to provide a strong understanding of processes required to design and implement ITIL®, whereas the Service Lifecycle stream focuses primarily on the management aspects of IT services. Capability Track is a Practitioner’s approach & Lifecycle Track is for managers’ way of doing.
ITIL® Expert
ITIL® Expert certification is a pre-requisite for ITIL Master, the highest qualification of ITIL® Scheme. It is the most covet global certification in the field of IT Service management. The certification is awarded to the candidates who are certified on ITIL® Intermediate and MALC (Managing across the Lifecycles) qualification and gained in-depth knowledge pertaining to ITIL® Best practices and IT Service Management. ITIL® Expert qualification aids in career advancement in IT service management.
ITIL® Master
There is no prescribed training or exam for ITIL® Master certification. The ITIL® Master qualification validates your practical implementation knowledge and your expertise in applying ITIL® best practices in your environment to support the business vision. There is no stipulated syllabus for ITIL® Master qualification as one can be validated based on their practical experiences.
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Our course begins with the first step for generating great user experiences: understanding what people do, think, say, and feel. In this module, you’ll learn how to keep an open mind while learning.
Members
Our course begins with the first step for generating great user experiences: understanding what people do, think, say, and feel. In this module, you’ll learn how to keep an open mind while learning.